Frequently Asked Questions

What is Reuser?

Reuser is a reusable food and drink container service that eliminates the massive amounts of rubbish from takeaway. The service allows consumers to receive their coffee, food or drink in reusable containers that can then be returned at any of our designated drop points.

How do I subscribe to the service?

Go to app.reuserapp.com to sign up via Facebook, Google, or manually with your email address. Then choose your support plan:

  • Reuse for free - you can reuse to your heart’s content, all for free, as long as you return your food or drink container within 10 days to a reuser collection point.
  • Support our start-up (Monthly or Annual) - for only £2.50/pm or £25/yr, you can support our start-up in our mission to end unnecessary waste!  By becoming a paid member, you have 1 month (31 days) to return your food or drink container, and you’ll get access to future benefits and perks down the line!
How do I borrow a food or drink container?

Scan the QR code at a participating Reuser vendor and select the # and type of containers to borrow. Then show the sales associate your order validation screen. Done!

How do I return a food or drink container?

Scan the QR code on the Reuser return bin at the vendor site. Click “Return last order” and drop the cup in the bin! (Note - you may also return a different amount than your last order(s) if you have less food or drink containers to return than the sum of your previous orders)

Do I need to wash the food or drink container before returning it?

No, this is not necessary. Reuser will handle all of the washing ourselves. However, if you could please remove as much of the food or drink from the container as possible before returning, we would very much appreciate it.

How long do I have to return the container?

We would love for you to return the container as soon as possible so we can collect, wash, and redistribute it into the system for more reuses! But we understand this may not be convenient. That’s why we give all our Reusers 1 week to return the containers. After that point, we will charge a £4 lost container fee.

What if I lose the container? Is there a fee for losing the containers?

Yes, if a container is marked as “lost” then you will be charged £4 per container. A container will be “lost” if:

  • 10 days have passed since you borrowed the container without returning it, and you signed up to the “Reuse for free” plan.
  • 1 month (31 days) have passed since you borrowed the container without returning it, and you signed up to the “Support our start-up (monthly or annual)”paid plan.
  • You marked the container as “lost” manually in the Activity tab of your account in the app because you misplaced or lost the container.


The lost container charge serves as a “deposit” (so to speak) without us actually charging you the deposit up front.

This fee serves as an incentive for consumers to return their containers. Each lost container could have prevented so many single use containers, so we really don’t want to lose them!!! Yes, if a container is marked as “lost” then you will be charged £4 per container. A container will be “lost” if:

Can you check out a food or drink container(s) before you return your last order’s containers?

Yes, of course! We would never want to prevent you from reusing containers and making an impact!

I’m worried about Covid - what assurances can you provide me that the reusable cups I’m using are safe?

Sanitisation and health are our top priorities. That’s why we ensure each cup or food container is cleaned in commercial grade dishwashers and sanitised at high temperatures. There is nothing to worry about!

One of the reasons why we started Reuser is because most cafes and takeaways don’t allow their customers to bring their own cups and food containers anymore. This was out of precaution for the safety and health of the vendor’s employees.  Unfortunately, this produces a whole lot of waste!  Reuser is a Covid-safe way to reuse.  So next time - enjoy that latte waste free!

Tell me more about the Reuser cups?

Our cups are made from food-grade, BPA-free polypropylene #5 plastic. You may be asking yourself why we are using plastic? Well, the material is highly resistant to heat and very durable - meaning it can be washed at commercial dishwashing temperatures and reused up to 1,000 times.

We considered many different materials in selecting the cups to use in our system. After careful study, we think we are offering the most environmentally friendly solution out there. The United Nations Environment Programme (UNEP) conducted a comprehensive study comparing reusable plastic cups, stainless steel cups, and ceramic cups. This found that the Global Warming Potential (GWP) of the plastic cups for takeaway is the lowest of the three.  Further, the study recommends ensuring the reusable cups are efficiently washed and as lightweight as possible to reduce their environmental impacts.

The Reuser cups utilise an innovative design (Bockatech EcoCore) that is in our view the most sustainable, practical cup for our reuse system. The LCA Centre in the Netherlands has shown that reusable cups made with Bockatech EcoCore significantly reduce major environmental impacts such as Global Warming Potential (GWP) after as few as 2 uses when compared to single-use dual wall lined PE and PLA compostable paper cups.

The cups are manufactured in Europe as well, which reduces the carbon miles required to transport the cups to the UK.

The lightweight nature of the cups makes them easier to transport in our local cargo-bike system.

The cups are stackable and in similar sizes to what vendors are used to, so they can fit seamlessly into their operations.

The cups offer more thermal resistance than paper cups, so no sleeves are necessary.

At the end of life, the cups can be recycled. The cups are made of only one plastic material - polypropylene - which is one of the easiest and most widely recycled materials out there.

In conclusion, Reuser’s #1 goal is to be as environmentally friendly as possible. With that in mind, we think we have selected the most environmentally friendly and practical material and cup out there for our system.

I want to get involved and support Reuser in some way, how do I do that?

Please visit the “Support our Mission” page of our website and follow the links to Partner with us, Donate, Volunteer, or Join our team!

I’m a vendor and I am interested in learning more about installing Reuser at our site(s). How do I register my interest?

Great! Please navigate to the Menu page of the website and select “Vendor Sign-Up” to fill in all of your details there.

You can send any additional questions you may have to info@reuserapp.com and we will get back to you as soon as possible!

Can I keep the food or drink container?

Reuser provides a reuse system that is not designed to be “selling” food or drink containers to consumers. Instead, users consume their food or drink then “throw away” the Reuser cups, bowls, or boxes into our Reuser collection bins.  But instead of our Reuser cups and food containers ending up as rubbish or “recycling,” we collect, clean, and redistribute them for reuse!  Translation - zero waste!

With that being said, if a user would like to keep the cup or food box, they can but will be charged the “lost container” fee for each container they keep.